Marine Custom Wire Clean Marine Power
Request Quote
Home Custom Marine Wiring Harness About Marine Custom Wire Contact Cart My Account Request Quote
Marine Custom Wire

Refund and Returns Policy

Marine Custom Wire Refund and Returns Policy

Refund and Returns Policy for Marine Wiring Orders

This Refund and Returns Policy explains how Marine Custom Wire handles returns, refunds, exchanges, damaged shipments, incorrect items, custom harness requests and order support for marine wiring kits, boat wiring harnesses and related products.

Read Return Policy Email Return Support
Order Support Contact us before returning any marine wiring product.
Unused Items Eligible items must be unused, clean and in original condition.
Custom Builds Custom harnesses may have special return limitations.
Clear Process We review each request based on order details and condition.
Last updated: June 2026

1. Overview

Marine Custom Wire wants customers to receive the correct marine wiring products for their boat, electronics setup and installation needs. This Refund and Returns Policy explains how returns, refunds, exchanges, damaged shipments, incorrect items and custom order concerns are reviewed.

Because marine wiring products may involve electrical installation, boat-specific routing, custom lengths, customer-selected options and safety-related use, all return requests must be reviewed before any item is shipped back. Please contact Marine Custom Wire before returning any product.

Do not ship a return without contacting Marine Custom Wire first.

2. Contact for Returns and Refunds

To start a return or refund request, contact Marine Custom Wire with your order number, name, product purchased, reason for the request and clear photos if the item is damaged, incorrect or defective.

3. Return Eligibility

Standard, non-custom items may be eligible for return if they are unused, uninstalled, clean, undamaged and returned in original packaging with all included components. The product must not show signs of installation, modification, cutting, crimping, heat exposure, corrosion, water exposure, electrical use or customer damage.

Marine Custom Wire may decline a return if the item has been installed, altered, damaged, used on a boat, exposed to water, cut to length, modified, missing components or returned in a condition that prevents resale or safe inspection.

4. Custom Products and Built-to-Order Harnesses

Custom marine wiring harnesses, special lengths, customer-requested configurations, built-to-order products, modified assemblies and project-specific wiring solutions may not be eligible for return or refund unless Marine Custom Wire determines there was an error, defect or fulfillment issue.

Before approving a custom order, customers should carefully confirm boat details, electronics brand, device count, battery location, routing path, length requirements and application. Once a custom item is built or shipped, return options may be limited.

5. Damaged Shipments

If your order arrives damaged, contact Marine Custom Wire as soon as possible. Please keep the product, packaging, shipping label and any damaged materials until the claim is reviewed. Photos of the box, packaging, label and product condition may be required.

Shipping damage claims are reviewed based on the information provided, carrier requirements and the condition of the package. Marine Custom Wire may provide a replacement, refund, repair option or other resolution depending on the situation.

6. Incorrect or Missing Items

If you receive the wrong product or your order is missing an item, contact Marine Custom Wire with your order number and photos of the received package and product. We will review the order and determine the appropriate correction.

If Marine Custom Wire confirms that an incorrect item was shipped, we may provide a replacement, corrected shipment, return label or another appropriate resolution.

7. Defective Products

If you believe a product is defective, contact Marine Custom Wire before attempting repairs, modifications or continued installation. Please provide your order number, a clear description of the issue, photos and any relevant installation details.

Defect reviews may require product inspection, photos, installation information or return of the item. Marine Custom Wire may deny a defect claim if damage appears related to improper installation, misuse, incorrect application, cutting, modification, overloading, improper protection, water intrusion, corrosion, incorrect battery setup or other external causes.

8. Installation and Compatibility Responsibility

Customers are responsible for confirming that a product is appropriate for their boat, electronics setup and installation path before use. Marine Custom Wire can provide support and product guidance, but final installation decisions should be made carefully and, when necessary, by a qualified marine electronics installer.

Products that have been installed, cut, modified, connected to power or used on a boat may not be returnable unless Marine Custom Wire determines that a return or replacement is appropriate after review.

9. Refund Processing

If a refund is approved, Marine Custom Wire will process the refund using the original payment method when possible. Refund timing may vary depending on the payment processor, bank or card issuer.

Shipping charges, handling charges, payment processing fees, custom work, expedited shipping, return shipping and other non-product costs may be non-refundable unless Marine Custom Wire determines otherwise.

10. Exchanges and Replacements

Marine Custom Wire may offer an exchange or replacement when appropriate. Exchanges may be available for unused standard products, incorrect items, damaged shipments or approved defect claims.

If the requested replacement has a different price, length, configuration or product type, additional charges or adjustments may apply.

11. Return Shipping

Customers may be responsible for return shipping costs unless the return is due to a verified Marine Custom Wire fulfillment error, confirmed incorrect item, approved defect claim or other situation where Marine Custom Wire determines that return shipping should be covered.

Marine Custom Wire is not responsible for return packages lost, delayed or damaged in transit. Customers should use a trackable shipping method and keep proof of shipment.

12. Non-Returnable Items

The following items may be non-returnable unless Marine Custom Wire determines otherwise:

  • Custom marine wiring harnesses or built-to-order products.
  • Products that have been installed, connected, cut, modified or used.
  • Items damaged by improper installation, misuse, water exposure, corrosion, overloading or customer handling.
  • Products missing components, packaging, labels or original materials.
  • Clearance, final sale or specially approved custom items.
  • Products returned without prior authorization.

13. Cancellations

Standard orders may be cancelable if they have not yet been processed, packaged or shipped. Custom orders may not be cancelable once materials have been prepared, work has started or the harness has been built.

Contact Marine Custom Wire as soon as possible if you need to request cancellation. Cancellation approval is not guaranteed.

14. Order Changes

If you need to change shipping details, product selection, harness length, configuration or contact information, contact Marine Custom Wire immediately. Changes may not be possible after processing, production or shipment has started.

15. How to Start a Return Request

To request a return, refund, exchange or replacement, send the following information to Marine Custom Wire:

  • Order number.
  • Full name used on the order.
  • Email address or phone number used at checkout.
  • Product name and quantity.
  • Reason for the return or refund request.
  • Photos of the product, packaging and issue when relevant.
  • Whether the product has been installed, modified, connected, cut or used.

16. Policy Updates

Marine Custom Wire may update this Refund and Returns Policy from time to time. Updates will be posted on this page with the latest revision date. Continued use of the website or purchase of products after changes are posted means you accept the revised policy.

17. Contact Information

For refund, return, exchange, replacement or order support, contact Marine Custom Wire using the information below.

Refund and Return Support

Need Help with an Order?

Contact Marine Custom Wire by email or WhatsApp for return questions, refund requests, damaged shipments, incorrect items, replacement support or order review.

Email Return Support WhatsApp Support +52 1 877 116 6332