Privacy Policy

Last updated: June 2026

1. Introduction

Marine Custom Wire respects the privacy of customers, website visitors and individuals who contact us for marine wiring support, product information, order assistance or custom harness quotes. This Privacy Policy describes how Marine Custom Wire collects, uses, shares and protects personal information when you visit marinecustomwire.com, place an order, request a quote, contact us by email, communicate with us through WhatsApp or use any service connected to our website.

By using this website, submitting information, placing an order or contacting Marine Custom Wire, you agree to the practices described in this Privacy Policy. If you do not agree with this policy, you should not submit personal information through the website or related communication channels.

2. Information We Collect

Marine Custom Wire may collect information that you provide directly, information generated through website use and information necessary to process orders, quote requests and customer support communications.

Name, billing address, shipping address, email address and phone number.
Order details, product selections, shipping information and customer account information.
Quote request details, including boat type, boat length, electronics brand, device count, battery location, routing notes and installation preferences.
Messages sent through email, WhatsApp, contact forms, account forms or support communications.
Website activity such as pages visited, products viewed, cart activity, browser type, approximate location, device information and referral source.
Payment-related information processed through third-party payment providers. Marine Custom Wire does not intentionally store full credit card numbers on its website.

3. How We Use Information

Marine Custom Wire uses collected information to operate the website, fulfill orders, respond to quote requests, provide support, improve the customer experience and maintain reliable business operations.

To process product purchases, shipping, returns, account activity and customer service requests.
To respond to custom marine wiring harness quote requests and product questions.
To communicate about orders, shipping updates, support needs, account activity and service-related information.
To improve website usability, product presentation, WooCommerce functionality and customer support workflows.
To detect, prevent and address fraud, unauthorized activity, technical problems or security concerns.
To comply with applicable tax, accounting, legal and operational requirements.

4. WooCommerce, Checkout and Customer Accounts

Marine Custom Wire uses WooCommerce to provide online store functionality. When you place an order or create an account, WooCommerce may process personal information necessary for checkout, payment, shipping, tax calculation, account access and order history.

Customer account pages may display order history, downloads, saved addresses and account details. You are responsible for keeping your login credentials confidential and for logging out when using a shared or public device.

5. Payments

Payments may be processed by third-party payment processors or WooCommerce-compatible payment services. Payment providers may collect payment card information, billing details and fraud prevention data according to their own privacy policies and security practices.

Marine Custom Wire does not intentionally collect or store full payment card numbers directly on the website. Payment data is handled by the payment provider selected during checkout.

6. Shipping and Order Fulfillment

To fulfill orders, Marine Custom Wire may share necessary shipping information with carriers, fulfillment services, label providers or related service providers. This information may include your name, shipping address, phone number, email address, order items and tracking details.

7. Quote Requests and WhatsApp Communications

If you contact Marine Custom Wire through WhatsApp, email or a quote request, we may use the information you provide to review your boat wiring needs, recommend a product or respond to your message. This may include boat details, photos, wiring notes, electronics brand, installation location and other project-specific information you choose to share.

WhatsApp is a third-party communication service. Messages sent through WhatsApp may also be subject to WhatsApp’s own privacy practices and terms.

8. Cookies and Tracking Technologies

Marine Custom Wire may use cookies, pixels, analytics tools and similar technologies to support website functionality, remember cart contents, improve performance, measure traffic and understand how visitors interact with the website.

Essential cookies help the store, cart, checkout and account features work properly.
Analytics cookies may help us understand traffic, page performance and website usage.
Advertising or remarketing tools may be used in the future to measure campaigns or show relevant ads.

You can adjust browser settings to refuse or delete cookies. Some store features may not work properly if cookies are disabled.

9. Analytics and Website Performance

Marine Custom Wire may use analytics tools to understand visitor behavior, website traffic, product interest and performance issues. These tools may collect technical information such as IP address, device type, browser, pages visited and time spent on the site.

Analytics data helps Marine Custom Wire improve the website, product pages, checkout process and customer support experience.

10. How Information Is Shared

Marine Custom Wire does not sell personal information as a primary business activity. We may share information with trusted service providers only when necessary to operate the website, process orders, provide support or comply with business obligations.

Payment processors for transaction handling.
Shipping carriers and fulfillment services for delivery.
Website hosting, security, analytics and maintenance providers.
Email, communication and customer support tools.
Tax, accounting, legal or compliance providers when required.
Government authorities or legal parties if required by law, court order or valid legal process.

11. Data Security

Marine Custom Wire uses reasonable administrative, technical and organizational measures to help protect personal information. However, no website, online store, internet transmission or electronic storage method can be guaranteed to be completely secure.

Customers should use strong passwords, keep account credentials private and contact us if they believe their account or order information has been compromised.

12. Data Retention

Marine Custom Wire keeps personal information for as long as necessary to process orders, provide customer service, manage business records, comply with legal obligations, resolve disputes and maintain accurate accounting or tax records.

Quote communications and support messages may be retained as needed to understand customer requests, provide follow-up support and maintain a practical business history.

13. Your Choices and Rights

Depending on your location, you may have rights regarding access, correction, deletion, portability or restriction of personal information. You may also have the right to object to certain processing or withdraw consent where consent is the basis for processing.

To request assistance with privacy-related questions, contact Marine Custom Wire at info@marinecustomwire.com. We may need to verify your identity before responding to certain requests.

14. Email Communications

Marine Custom Wire may send transactional emails related to orders, quotes, account activity, shipping updates and customer support. If marketing emails are used, recipients may be given an option to unsubscribe where required.

15. Children’s Privacy

Marine Custom Wire does not knowingly collect personal information from children under the age of 13. The website is intended for customers, boat owners, installers and adults interested in marine wiring products and related services.

16. Third-Party Links

This website may include links to third-party websites, payment providers, shipping carriers, social platforms or communication services. Marine Custom Wire is not responsible for the privacy practices, content or security of third-party websites or services.

17. Changes to This Privacy Policy

Marine Custom Wire may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of the website after changes are posted means you accept the revised Privacy Policy.

18. Contact Information

For privacy questions, order support, quote requests or customer service, contact Marine Custom Wire using the information below.

Privacy Policy for Marine Custom Wire Customers and Website Visitors